Privacy Policy

Who we are

Wilder Health Ltd ("Wilder Health", "we", "us") is the data controller for personal information collected through this website. The Wilder Clinic, The Wilder Lab and Wolf & Bear are trading names of Wilder Health Ltd.

Wilder Health Ltd is a private limited company registered in England and Wales (company number 17267326). Registered office: West Suite 1 Tolherst Court, Ashford Road, Maidstone, Kent, ME14 5SF, England.

We are registered with the Information Commissioner's Office (ICO). Registration number: ZB643942.

If you have any questions about this policy or how we handle your information, please contact us at connect@wilderhealth.co.uk.

What information we collect

Information you give us.

When you contact us through our website contact form or by email, we collect the information you provide: your name, email address, the type of enquiry, and the content of your message. If you contact us on behalf of an organisation (for example, a school, college, or NHS service), we may also hold your role and organisation details.

Please do not include detailed clinical or sensitive personal information in the contact form.

If your enquiry relates to therapy or a referral, simply tell us you would like to discuss this and we will contact you through an appropriate, confidential channel.

Technical information.

Like most websites, our hosting providers may automatically collect limited technical data when you visit, such as your IP address, browser type, and pages viewed. This is used to keep the website secure and functioning properly.

How we use your information

We use the information you provide to:

• respond to your enquiry and any follow-up correspondence;
• process referral and partnership enquiries and direct them to the appropriate service (The Wilder Clinic, The Wilder Lab, or Wolf & Bear);
• maintain the security of our website;
• meet our legal and regulatory obligations.

We do not use your information for marketing unless you have asked us to, and we do not sell your information to anyone.

Our lawful basis

Under UK data protection law (UK GDPR and the Data Protection Act 2018), we rely on the following lawful bases:

• Legitimate interests — responding to enquiries you send us and operating our website securely;
• Legal obligation — where we must retain or disclose information to comply with the law;
• Consent — where you have explicitly agreed, for example to receive updates from us. You can withdraw consent at any time by contacting connect@wilderhealth.co.uk.

If you voluntarily include information about your health in a message to us, we treat it as confidential and rely on your clear act of providing it, alongside our legitimate interest in responding appropriately. Health information shared with our clinical services is governed by our separate clinical privacy notice, provided when you engage with those services.

Who we share information with

We do not share your personal information with third parties except:

• Service providers who host our website, store our data, and deliver our email, acting under our instructions and appropriate contractual safeguards;
• Professional advisers (such as accountants or legal advisers) where necessary;
• Authorities where we are required to by law, or where necessary to protect someone from serious harm, in line with our safeguarding obligations.

Some of our service providers may process data outside the UK. Where this happens, we ensure appropriate safeguards are in place, such as UK adequacy regulations or standard contractual clauses.

How long we keep your information

We keep enquiry correspondence for as long as needed to deal with your enquiry and for a reasonable period afterwards, normally no longer than 12 months unless your enquiry leads to an ongoing professional relationship or we are required to keep it longer by law. Clinical records are subject to separate retention requirements set out in our clinical privacy notice.

Your rights

You have rights over your personal information, including the right to:

• access a copy of the information we hold about you;
• ask us to correct inaccurate information;
• ask us to delete your information;
• object to or restrict our processing of your information;
• data portability, where applicable;
• withdraw consent at any time, where we rely on consent.

To exercise any of these rights, contact us at connect@wilderhealth.co.uk. We will respond within one month.

If you are unhappy with how we have handled your information, you have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk or by calling 0303 123 1113. We would welcome the chance to address your concerns first.

Cookies

This website uses only the cookies necessary for it to function.

Children and young people

Our website is intended for adults: parents, carers, professionals and commissioners. We do not knowingly collect personal information from children through this website. Information about young people supported through our services is handled under our clinical privacy notice and safeguarding procedures.

Changes to this policy

We may update this policy from time to time. The latest version will always be available on this page, with the date of the last update shown at the top.